Privacy Policy

Hans Immigration Services respects your privacy and is committed to handling personal information responsibly, securely and confidentially.

This Privacy Policy explains how Hans Immigration Services collects, uses and discloses personal information when you contact us, use our website or engage us for migration services.

1. Information we collect

The personal information we collect depends on your interaction with us.

When you submit an enquiry through our website, we may collect your full name, telephone number, email address, the type of migration enquiry, and information you choose to provide about your circumstances.

If you proceed with a consultation or engage Hans Immigration Services, we may collect additional information reasonably required to assess or manage your migration matter. This may include identification documents, passport and visa information, immigration history, employment and education information, family information, financial information and other documents relevant to your circumstances.

Please only provide information that is reasonably relevant to your enquiry.

2. How we collect personal information

We may collect personal information when you submit an enquiry through this website, contact us by telephone or email, attend a consultation, provide documents or information directly to us, or authorise another person or organisation to provide information to us.

Our website enquiry form currently sends the information you submit directly to info@hansimmi.com.au.

3. How we use your information

We may use your personal information to respond to your enquiry; arrange and conduct consultations; assess whether and how we may assist with your migration matter; provide migration assistance and related professional services where you engage us; communicate with you regarding your matter; prepare, lodge and manage applications, submissions and related matters where authorised; maintain professional and business records; and comply with applicable legal, regulatory and professional obligations.

Submitting an enquiry does not, by itself, create a professional engagement with Hans Immigration Services.

4. Confidentiality and disclosure

Hans Immigration Services treats information relating to clients and their affairs as confidential.

Where applicable, information may need to be provided to third parties in connection with your migration matter, including the Department of Home Affairs, review bodies, skills assessing authorities, government agencies or other organisations relevant to your matter.

Where the Migration Agents Code of Conduct applies, client and former-client information is handled in accordance with the confidentiality requirements applying to registered migration agents.

We may also disclose information where required or authorised by law.

5. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

6. Retention of information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal and professional record-keeping obligations.

Registered migration agents are subject to specific record-keeping requirements. Where those requirements apply, client files must generally be retained for 7 years after the last action on the relevant client file.

Information submitted as an initial enquiry that does not result in a client engagement may be retained for a reasonable period for administrative, communication and record-keeping purposes and then deleted when it is no longer reasonably required, subject to any applicable legal obligations.

7. Website analytics

We use Cloudflare Web Analytics to understand how our website is used and how it performs. This may include information such as page views, website performance metrics, referring websites, device type, browser, operating system and general geographic information.

Cloudflare Web Analytics does not use cookies or browser storage to track visitors, and is designed not to identify or track individual users across websites. We use this information to monitor and improve the performance and usability of our website.

8. Third-party service providers

We may use third-party technology and service providers in operating our business.

These providers may process or store information using infrastructure located outside Australia. Where personal information is handled by third-party providers, their own privacy and security practices may also apply.

We do not sell personal information.

9. Access and correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, out of date or incomplete.

There may be circumstances in which access cannot be provided or must be limited due to legal or professional obligations.

10. Privacy enquiries and complaints

If you have a question or concern about how your personal information has been handled, please contact us.

We will take reasonable steps to consider and respond to your enquiry or complaint.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or information-handling practices.

The current version will be published on this website with the date of the latest update.

12. Contact